Frequently asked questions
Answers for resellers, travel agencies and platforms getting started with iRoamly Shop.
Getting started
iRoamly Shop is a wholesale platform for resellers, travel agencies, businesses and platforms that sell eSIMs to their own customers. It is not a store for individual travellers.
Account & Credit
Credit is a virtual currency used for purchases on the iroamly.shop. 1 Credit is equivalent to 1 US dollar. Before purchasing an eSIM, you need to recharge and obtain Credits.
The minimum requirement for recharging Credits is $199 USD (which provides 199 credits). There is no minimum requirement for the amount and quantity of plans purchased with Credits.
It is the minimum initial top-up for a wholesale account, not a plan price. The amount becomes account credit, which you use for future eSIM purchases.
Plans & Pricing
Each plan shows its wholesale price per eSIM. Prices vary by market, network, data allowance and validity, as listed in the catalogue.
You buy at wholesale rates and sell to your own customers. The pricing terms that apply to your account are set out in your wholesale agreement.
Orders & Purchase
Step 1: Register an account and log in.
Step 2: On the homepage, find the country where you wish to purchase the eSIM.
Step 3: Visit the specific country's eSIM product detail page.
Step 4: Add the plan to your cart and make the payment.
Ps: After successful payment, please check the purchased eSIM plans on your Dashboard.
Delivery & Activation
No, we provide a White-Label Logo. For example:
The purchased eSIM plan initially is in the form of a redemption code, which has a validity period of six months. Once the redemption code is converted into a QR code, the QR code has a validity period of 30 days.
The redemption code is used to convert into an eSIM QR code. The eSIM QR code can then be used to install the eSIM on a user's mobile phone.
Method 1: In the eSIM details interface of the Dashboard backend, select the eSIM plan and click the Convert button to convert.
Method 2: Visit the redemption page, enter the redemption code, and the eSIM QR code will appear on the page and be sent to your email.
Refunds & Renewals
API & Integration
The Dashboard suits manual purchasing and management. The API suits businesses that want to build purchasing into their own systems.
Support & Troubleshooting
The support model for your customers is defined in your wholesale agreement. Contact our team to confirm how support works for your account.
Still need help?
Can't find the answer you're looking for? Contact our support team.