iRoamly Refund Policy

At iRoamly, we strive to provide reliable and high-quality eSIM services for global travelers. If you experience issues with your purchase, please review our refund policy below to understand eligibility and the refund process.

1. Refund Eligibility

1.1 Redemption Codes (Not Converted to QR Code)

Refund requests for unused eSIM redemption codes may be submitted within six (6) months from the purchase date, provided that:

The redemption code has not been converted into a QR code
The code has not been redeemed or used

Approved refunds will be issued in the form of iRoamly Credits, which can be used for future purchases on our website.

1.2 QR Codes (Converted from Redemption Code)

If a redemption code has already been converted into a QR code, refunds may still be requested only if ALL of the following conditions are met:

The QR code has not been bound to any device
The eSIM has not been activated
The QR code has not expired (QR codes are valid for 30 days after generation)

For eligible refunds, a $0.50 USD processing fee per QR code will be deducted.

Refunds will be returned in the form of iRoamly Credits.

2. Non-Refundable Situations

2.1 Expired eSIM Packages

Each eSIM package has its own validity period. Once the package expires:

Any remaining data becomes invalid
No refunds or compensation will be provided.

2.2 Installed or Activated eSIM

Once an eSIM has been:

Installed
Activated
Bound to a device

It is considered used, and no refunds will be granted.

2.3 Accidental Purchases

Customers are responsible for confirming device compatibility and package selection before purchase.

If an eSIM has already been installed or activated, it will be considered used, and refunds will not be available.

3. Technical Issues

If you experience technical issues preventing normal use of your eSIM (for example, activation failure or compatibility problems), please contact our support team.

To process technical issue claims, we may require:

Screenshots of the error or issue
Device model information
eSIM installation status
Network settings screenshots (if applicable)

Our team will investigate the issue and determine eligibility for a refund or other support solutions.

4. Fraudulent or Abusive Activity

iRoamly reserves the right to deny refunds in cases involving:

Abuse of refund policies
Violations of our Terms and Conditions
Fraudulent or suspicious transactions

If fraudulent activity is detected, we may also suspend or terminate related accounts.

5. Unauthorized Purchases

If you believe your purchase was unauthorized, please contact us immediately.

Such cases will be investigated before any refund is approved. iRoamly reserves the right to request additional verification before processing a refund.

6. Refund Method

All refund requests must be submitted via email.

Email: support@iroamly.shop

When submitting a refund request, please include:

Order number
Purchase email address
Description of the issue
Relevant screenshots (if applicable)

Our support team will review your request and respond within a reasonable timeframe.

7. Refund Processing

If a refund request is approved:

The refund will be issued as iRoamly Credits
Credits will be added to your iRoamly account balance
Credits can be used for future purchases on the website

Refund processing times may vary depending on the investigation required.

8. Policy Updates

iRoamly reserves the right to modify or update this refund policy at any time. Updated policies will be published on this page.

Contact Us

If you have any questions regarding refunds, please contact our support team: